Welcome Onboard!

I just wanted to give you a big, warm welcome and tell you I am so excited to begin working on your project! I promise to give you my very best work, but in order to do that I need a little help from you.

This page will tell you exactly what I need you to do before the project begins and provide you with a few tips and tricks to help you help ME design my best work yet for your amazing Brand.

Because guess what? You deserve it.

On this page you’ll find:

  1. A few boundaries I like my clients and I to stick to during the project.

  2. A detailed look at my design process, so you’re always kept in the loop and know what’s happening next.

  3. The homework I need you to complete and the files I need from you before your project begins.

  4. A quick 2 minute video that’ll teach you how to use my project management system throughout the design process.

  5. A little info on our deadlines and my payment policy.

  6. Some easy guidelines to help you provide really helpful feedback on your designs.

  7. A list of some frequently asked questions my clients ask me.

  8. And lastly, a look at what happens next after you’ve handed in your homework.



Communications & Timeline

My work hours: MONDAY - FRIDAY, 9am - 5pm (Timezone: Auckland, New Zealand)

Communication hours: MONDAY - FRIDAY, 11am - 4pm (Timezone: Auckland, New Zealand)

Meeting Days: Book Here

To help keep your project on track to finishing on time, please provide feedback on your designs within 2 business days of receiving them.

I really appreciate your effort to provide files and feedback on time and to communicate within the times and days outlined above. Timeliness from both of us will help us get your project done on (or even before!) the deadline so you can move on to the next exciting task on your to-do list and I can cheer you on.



Design Process

You and your project are unique. Your individual strategy or design project will be clearly mapped out for you in Asana. It will look something like this:

Screen Shot 2019-05-17 at 10.13.27 AM.png


Project Management Training

Now you’re booked in my schedule, we’ll stop using email to have our conversation and we’ll start using my project management tool, Asana.

A project management tool is a secure space online where we have have conversations, share files, set reminders, and create to-do lists.

Whereas files often get lost when I’m managing projects through email, nothing gets lost or forgotten in Asana. It’s the simplest way to keep your project organized and make sure it goes as smoothly as possible!

Don’t worry – you won’t need to pay for this tool and it’s not hard to use. Download the video below to see a 2-minute tutorial on how to use it!



Feedback Guidelines

I really appreciate simple and straightforward feedback. It helps me clearly understand your thoughts and make the right changes to your designs.

Here are a few tips on providing awesome feedback:

- Try and use bullet points to break up your feedback.
- Use headers to organize your feedback.
- Read over your feedback to make sure it’s clear and check that you’ve answered any questions I may have asked.
- Post your feedback as a comment on the relevant Asana discussion instead of emailing me directly. Back and forth emails can get tiring but communicating in Asana is a breeze!
- If you have team members that would like to add their feedback, I kindly ask that you gather the feedback into one message. This stops everyone from getting confused and keeps the project organized.



Payment Policy

A non-refundable 50% deposit is due to book your spot in my schedule.
The remaining 50% is due when the project is complete but before I hand over your final files.

As outlined in my contract, if your first 50% payment is late, this will push out your project start date.

Your final payment is due 7 days upon receipt. If payment has not been made by the 7th day, a 5% interest will be added every 7 days until your payment has been completed, starting on the 7th day.



Frequently Asked Questions

Will my new site be on page one of Google?
Not yet. It takes time and good search engine optimisation (SEO) to achieve this. However, your site will be optimised for search engines and over time could get on the first page of Google for search terms related to your business.

Will you show me how to update the site myself?

Absolutely! At the end of your project, when I hand over your final files you will receive a set of training videos specific to your site.

Will you send me the fonts you used?
In short, no. I own the licenses to the font files I use in your project. However, if you’d like to purchase these fonts, just let me know and I can get that sorted for you! Or you can sign up to Adobe Fonts.

Will you send me the editable design files?

These files are not included in the project. But if you do want them, let me know and I’ll create a separate invoice for the cost of these files.

Do you offer post launch support?

In short, no. The training videos I put together for your site are really all you need to manage it yourself. Squarespace has really great customer support too! I do provide 48 hour tech support post launch however this doesn’t include design changes more so just supporting you through anything technical after you have launched.



What Happens Next?

After you’ve completed everything in the Homework section of this page, we’re all set to begin your project!

Click here to set up an optional 30 minute call where you can ask any last-minute questions you may have before your project starts.

I look forward to working with you!